domingo, julio 14

Yuma Police to implement PowerEngage automated customer satisfaction survey program

YUMA, Arizona- Yuma Police Department is excited to announce a new tool for the community to provide feedback to our department.
According to information released by Sergeant Lori Franklin, PowerEngage will give the department access to citizen feedback and provide insights into areas where officers can improve the service they provide to the community.

Soon, PowerEngage will be sending out text message surveys after certain types of interactions with the Police Department. Each survey will be just a few questions about how satisfied residents are and will ask for feedback.
«Residents feedback is important to us and we want to know how we are doing. We also want to be able to provide positive feedback to officers and be aware if we need any improvements,» said Franklin.

These text messages are sent hours or days after the incident and will ask citizens to take a quick survey about their experience with the 911 dispatcher, the officer(s) or civilian employee(s) that handled their call. It will also allow citizens to provide their own comments and/or feedback after receiving public safety services.

Not everyone will receive a survey. Residents that do not want to participate can simply not respond or as with all texts, residents may reply with STOP and that will opt them out of all future text surveys from the department.

The program cannot be used to report any type of emergency, criminal activity or to make a formal complaint with the department.